Costabella may use your personal information for marketing purposes. If required by applicable law, you will be requested to give your prior express consent to receive such marketing materials.
3. COLLECTION OF INFORMATION
3.1. COSTABELLA AND COSTABELLA PARTNER ORGANIZATIONS SITE VISITORS
We collect information from visitors to the Costabella and Costabella partner organizations Site(s) (“Visitors”), when they voluntarily provide it to us. For example, we may request your name, street address, phone number and/or email address when you request information relating to RPC, or when you respond to one of our surveys.
If you send us an email we may retain your email (including the email address from which it was sent), our response(s) and any follow up communications that you send. This information may be used to assess the extent to which your questions or concerns were addressed.
We also collect non-personal information from Costabella and Costabella partner organizations Site Visitors. For example, we may use “cookies” or other technologies to automatically collect information about your visit to the Costabella and Costabella partner organizations Site and help us manage information concerning your preferences. A cookie is a small encrypted computer code added to a file on your computer as a record of its visit. It does not collect or provide your name or any other personal information about you. Cookies can be used, however, by the Costabella and Costabella partner organizations Site to note information about your visit, such as your IP address, operating system and web browser, in order to enhance your use of the Hotel CC and Hotel CC partner organizations Site. Cookies may also be used to collect session information and recognize you when you return as a repeat visitor to the Costabella and Costabella partner organizations Site. Under no circumstances is any of the data collected by cookies tied to any of your personally identifiable information, such as your email address. You can control what cookies are accepted by your computer through the settings on your web browser. You can also delete them from your computer after they have been accepted.
We or a third party may also collect data using pixel tags, clear gifs, web beacons or similar means (collectively, “pixel tags”) that allow us to know when you visit the Costabella and Costabella partner organizations Site. Pixel tags are not visible to Costabella and Costabella partner organizations Site Visitors and consist of a few lines of computer coding delivered with the web page. Through pixel tags we obtain non-personal and/or aggregate information, such as the URL you came to the Costabella and Costabella partner organizations Site from, the areas of the Costabella and Costabella partner organizations Site you visit, your operating system and your browser, which can be used to enhance Costabella and Costabella partner organizations Site usability and your online experience, understand traffic patterns and compile aggregated data about site content and usage.
3.2. COSTABELLA GUESTS
We maintain personal profiles for our guests containing preference and other information that they voluntarily provide to us. Examples of the types of voluntary information we may seek include room type preference, food and beverage, pillow type, destination and travelling and special preferences to enhance your experiences.
We may also collect non-personally identifiable information relating to guest, such as aggregated Hotel stay data, responses to surveys and/or promotional offers, communication preferences, travel patterns (e.g. frequency of travel, frequent destinations, etc) or use of the Costabella and Costabella partner organizations websites.
The Costabella and Costabella partner organizations Site is intended for users over the age of majority. We do not target or direct the Costabella and Costabella partner organizations Site towards children under the age of 13, and children under 13 should not provide personal information to Costabella and Costabella partner organizations Site.
4. USE OF COLLECTED INFORMATION
4.1. COSTABELLA AND COSTABELLA PARTNER ORGANIZATIONS SITE VISITORS
We will use personal information provided by Visitors to the Costabella and Costabella partner organizations Site for the purpose it was provided and as otherwise disclosed to the Visitor at the time the information is provided.
4.2. COSTABELLA GUESTS
We may use guests’ personal information: (a) to provide services, to improve our services and better understand your needs and requests, for example, by analyzing consumption and purchase and hotel stay activities and patterns, (b) to send offers and other promotional communications, which may include promotions or offers from participating organizations.
4.3. SHARING OF PERSONAL INFORMATION
We do not share, sell, rent or trade your personal information with third parties for their promotional purposes.
We may use third party service providers to provide specific business support services to us which may involve limited access to guest or visitor personal information. We require these companies to use the information only to provide the contracted services and prohibit them from transferring the information to another party except as needed to provide the contracted services. Examples of such services include sending emails, conducting and administering promotions, executing surveys, providing customer service, and maintaining member account database.
We reserve the right to disclose your personal information with other parties (a) when the guest or visitor consents to the disclosure, (b) when we believe that it is necessary to protect our rights or the security of Costabella and Costabella partner organizations Site, (c) as required by law, or (d) when we believe that it is necessary to comply with a judicial proceeding, court order, or legal process served on our Costabella and Costabella partner organizations Site
We also may disclose Member or Visitor personal information to other third parties in conjunction with entering into an agreement for the sale of our stock or assets or if we are involved in bankruptcy proceedings. The recipient of personal information following such actions may have privacy policies that differ from those in this policy.
The security of your personal information is important to us. We will take reasonable steps to protect the personal information collected from the Costabella and Costabella partner organizations Site from loss, misuse and unauthorized access, disclosure, alteration and destruction. We, and the service providers maintaining or otherwise handling such personal information on our behalf, have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Nevertheless, any information transmitted over the Internet may be subject to breaches of security and we cannot guarantee the security of information you send to or receive from us. Any electronic transmissions that you submit or accept are at your own risk. If you have any questions about security on our Costabella Site, you can email contact us.
Visitors and guests have the choice not to complete and submit a personal profile to us and/or to opt out of receiving promotional electronic communications from us.
9. CONTACT US
Please note that in an effort to prevent the unauthorized disclosure of guests’ or visitors’ personal information, you may be required to provide proof of identity in order to access personal information. If, upon review, you wish to deactivate your profile or update your personal information, we will attempt to do so in a timely fashion. In some instances, however, information that you requested to be removed may be retained in certain files for a period of time in order to troubleshoot problems. In addition, some types of information may be stored indefinitely on backup systems or within log files due to technical constraints or financial or legal requirements. Therefore, you should not always expect that all of your personal information will be completely removed from our databases in response to your request.